SHIPPING & RETURNS
We offer free shipping on all of our products when they are backordered.
Online orders are processed at our Staunton location Monday - Friday during normal operating business days. It takes an average of 24-48 hours to ship. Weekends and national holidays excluded. During COVID please allow up to 7 days to receive your shipment.
Expedited orders and overnight orders are processed through our system every business day at 12 PM EST. All expedited and overnight orders placed after 12 PM EST will be processed the next business day.
USPS Priority items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3PM EST, as well as items ordered Saturday and Sunday, will be processed the following Monday.
Return & Exchange Policy
Unfortunately, and without exception, we cannot accept returns on opened or used goods as we guarantee the cleanliness and authenticity of the products. If you have any questions or concerns within 14 days of receiving your order, please contact firstname.lastname@example.org. Inquiries after 14 days will not be considered.
If you would like to an exchange an item that has not been opened or used, please contact email@example.com within 14 days of receiving the item. We will determine if the item can be exchanged on a case-by-case basis at the discretion of the product manager. Inquiries after 14 days will not be considered.
We do not provide a return shipping label within our packaging as return or exchange shipments are the customer’s responsibility. AKTIV Skincare is not responsible for any additional shipping costs for approved returns and exchanges and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to AKTIV Skincare.